Claims Management

Another key program for Trilogy is household goods claims program management and settlement. 

Calling on years of experience in claims resolution, Trilogy consultants review and investigate each item claimed for validity, timeliness and responsibility, as well as work to limit the cost to the lowest amount possible.

Our analysts have settled thousands of COD, corporate, U.S. military and GSA CHAMP claims to satisfactory resolution, with the specific goal of customer satisfaction while also limiting TSP costs.

Trilogy tracks all costs to identify areas of damage responsibility, as well as transportation provider practices (loading, protecting, documentation) that assist in claims costs reduction – resulting in improved performance, increased customer satisfaction and higher performance scores, along with higher retained revenue.